Questions, answered.

Interpreting is spoken or signed — converting live conversation between languages. Translation is written — converting documents, websites and other text. We provide both.

Request a quote or open an account on our contact page. We set up access numbers, video logins and billing, usually within one business day.

Both. Individuals frequently use our certified translation service for immigration, academic and legal documents. Interpreting is usually provided to organizations who serve the public.

Phone and video interpreting are billed per minute with no minimums. On-site interpreting is billed hourly with a typical two-hour minimum. Translation is priced per word or per page. Volume and nonprofit pricing are available.

Ask us. We regularly source interpreters and translators for rare languages and dialects, including indigenous languages of the Americas and minority languages of Africa and Asia.

Phone interpreting is available on demand, 24/7/365, for common languages such as Spanish, Arabic, Amharic, Mandarin and Vietnamese. Rare languages may take longer to connect and can also be pre-scheduled.

No. Over-the-phone interpreting is billed by the minute, with no minimums, no connection fees and no long-term contract required.

Yes. You can conference in the limited-English-proficient person and the interpreter on any phone system.

No. Any modern browser with a camera and microphone works, including iPhone, iPad, Android, Windows and Mac. We can also recommend medical-grade carts.

VRI is powerful, but not always ideal. Under ADA guidance some situations call for an on-site interpreter; our team will help you decide and can dispatch on-site ASL interpreters.

No. Sessions are not recorded by default, and all media is encrypted in transit.

We recommend 48–72 hours for common languages and one week for rare languages. Same-day urgent requests are accepted whenever an interpreter is available.

Consecutive interpreting happens in turns after each speaker pauses — ideal for appointments and depositions. Simultaneous interpreting happens in real time — ideal for courtrooms and conferences.

Yes. Tell us when you book. We arrange state- or federally-certified court interpreters where available, and qualified interpreters for languages that have no certification program.

Under the ADA, covered entities such as healthcare providers, businesses open to the public and government agencies are generally responsible for providing effective communication at no cost to the Deaf individual.

A CDI is a Deaf interpreter who works alongside a hearing interpreter to bridge linguistic and cultural nuances — especially valuable in medical, legal and mental-health settings.

Yes. CART captioning can be provided for Zoom, Microsoft Teams, Webex and other platforms.

Yes. Remote simultaneous interpreting lets interpreters work from professional hubs while your attendees listen via app or receivers on-site.

Simultaneous interpreting typically requires two interpreters per language pair for events over one hour, rotating every 20–30 minutes to maintain quality.

Pricing depends on word count, language pair, subject complexity and turnaround. Send your files for a free, firm quote — typically within a few business hours.

Our standard service is human translation. For high-volume, lower-risk content we offer machine translation with professional post-editing, always disclosed and never applied to sensitive material without your approval.

A typical translator handles about 2,000–2,500 words per day with full editing. Rush service splits work across a coordinated team with a shared glossary.

USCIS requires a complete English translation with a certification that the translator is competent to translate and the translation is accurate. Our certificates are prepared to meet that requirement.

No. We provide translation and interpreting only. We are not a law firm and cannot give legal or immigration advice, choose forms or complete applications. For those, please consult a licensed attorney or a DOJ-accredited representative.

A certified translation attests to accuracy. Notarization verifies the identity of the person signing the certification. Some institutions require both; we provide either.

Yes. We work with export/import formats and connectors for popular CMS and TMS platforms, or directly in your repository via pull requests.

Transcreation recreates marketing messages for a target culture, preserving intent, emotion and brand voice rather than literal wording.

Yes. We produce certified translated transcripts in side-by-side format suitable for legal proceedings.

SRT, WebVTT, SCC, DFXP/TTML and burned-in open captions, among others.

Self-reported fluency is not the same as interpreting competence. Federal guidance under Section 1557 calls for qualified interpreters; testing demonstrates qualification and reduces liability.

Yes. Our medical interpreters are screened for language proficiency and medical terminology. If you need a nationally certified (CCHI or NBCMI) interpreter, tell us when you book and we will arrange one where available.

Section 1557 regulations generally prohibit relying on family members, especially minors, except in limited emergency or patient-requested circumstances. Professional interpreters protect patients and providers.

Yes. We provide certified, side-by-side translated transcripts of audio and video evidence for attorneys and courts.

Yes. We help agencies assess LEP populations, identify vital documents, set interpreter standards and build reporting for a defensible language access plan.

Under Title VI and federal guidance, schools must communicate essential information to limited-English-proficient parents in a language they understand, including through qualified interpreters.

Yes, over the phone or in person, and we can provide translated transcripts afterward.

Yes. Agents can conference an interpreter into inbound and outbound calls. We will work with your team on access instructions and usage records.

Registered 501(c)(3) organizations may be eligible for nonprofit pricing. Contact us to discuss your needs.