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Interpreting · OPI · On-demand

A qualified interpreter, on demand.

Over-the-phone interpreting is the fastest way to bridge a language barrier. Dial in, choose a language, and a professionally qualified interpreter joins your call — day or night, weekends and holidays included. No scheduling, no minimums, no friction.

On demand
No scheduling required
200+
Spoken languages & dialects
24/7/365
Live coverage, including holidays

Why teams choose us

Over-the-Phone Interpreting, done right.

Instant connection

Smart routing matches you to the next available qualified interpreter for your language and specialty.

Confidential

Interpreters sign confidentiality agreements and follow professional codes of ethics for interpreters.

Three-way & conference calls

Add an interpreter to inbound, outbound or multi-party calls, including contact-center calls.

Transparent reporting

Per-call detail: language, duration, interpreter ID and department — exportable for compliance audits.

What's included

Everything you need, nothing you don't.

  • Dedicated toll-free access number and PIN per department
  • Specialty routing for medical, legal, insurance and financial calls
  • Scheduled OPI for appointments and conference calls
  • Interpreter access for contact centers
  • Per-minute billing with no minimums or connection fees
  • Rare and indigenous language coverage on request

Common use cases

  • 01Hospital admissions & discharge
  • 02Pharmacy counseling
  • 03Attorney–client calls
  • 04Insurance claims
  • 05Government benefits offices
  • 06Court clerk & probation offices

How it works

Simple by design.

  1. 1

    Dial your access line

    Call your dedicated number and enter your account PIN.

  2. 2

    Choose the language

    Say or select the language — or ask us to help identify it.

  3. 3

    Start the conversation

    A qualified interpreter introduces themselves with their ID and you begin.

FAQ

Over-the-Phone Interpreting questions

How fast can I reach a phone interpreter?

Phone interpreting is available on demand, 24/7/365, for common languages such as Spanish, Arabic, Amharic, Mandarin and Vietnamese. Rare languages may take longer to connect and can also be pre-scheduled.

Is there a minimum charge per call?

No. Over-the-phone interpreting is billed by the minute, with no minimums, no connection fees and no long-term contract required.

Can I use OPI for a three-way call with a patient at home?

Yes. You can conference in the limited-English-proficient person and the interpreter on any phone system.

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