Trust center
Confidential by design.
Interpreters and translators hear and see sensitive information. Here is how we protect it.
Confidentiality first
Interpreters and translators sign confidentiality agreements before working with us and follow professional codes of ethics.
Business Associate Agreements
Healthcare clients that are HIPAA covered entities can request a Business Associate Agreement before services begin.
No recording unless requested
We do not record interpreting sessions unless you ask us to in writing for a specific purpose.
Encrypted website & forms
This website and its forms use HTTPS encryption, strict security headers and protection against automated abuse.
Minimal data collection
We collect only the information needed to respond to your request and deliver services, and we never sell it.
Need-to-know access
Client information is shared only with the coordinators and linguists assigned to your request.
Secure document handling
Documents for translation are exchanged through secure channels and deleted on request once your project is complete.
Questions welcome
Procurement and compliance teams can request our policies, insurance information and agreements for review.
Requirements we help clients meet
Need our policies, a BAA or insurance information for procurement? Request documentation